Shipping & Terms

Please see KTL GROUND shipping transit times/day(s) below. If shipping is via LCL on a pallet we will send you a separate email with your order confirmation and tracking details.

Our working hours are Monday to Friday 8:30am – 4:30pm. All orders will be shipped within 24 hours.

Orders submitted before 12 pm CDT will generally be shipped the same day.

Our online shipping rates apply only to Ground Canada locations only. If you are located in the USA please visit www.graffitiremovalinc.com.  We can obtain great shipping terms for other locations however we need to quote you in advance,  please contact us at sales@graffitiremovalinc.ca.  For any other countries and territories please go to find your local distributor.

Your tracking number will be emailed to you within 24 hours after the order has been processed . If you haven't received your tracking number, please check your "junk folder" to see if your spam protection has trashed the message. 

If your tracking number is not in your junk mail folder you can contact us to receive it.

For KTL Tracking follow this link.

For Day & Ross Trackingfollow this link.

Please keep in mind tracking information for your package may not be visible during the first 24 hours of transit.

No, there is no minimum order, however our minimum shipping charge is C$25. The reason for this is that we incur a minimum shipping and handling fee by our freight providers.

Shipping of Dangerous Goods will incur an additional C$20 charge per Dangerous Goods (DG) item. Our policy is to limit the quantity of Dangerous Goods to a maximum of 6 (C$120) per order.

The following Products incur a Dangerous Goods (DG) Fee:

Equipment such as hot and cold pressure washers incorporate engines containing oil and need to ship upright on a pallet.

Some items are crated onto the pallet prior to shipping as an added precaution.

The following Products incur an LTL Pallet Shipping Surcharge:

We accept payment via Visa, Mastercard, American Express, Discovery and Paypal.Purchase orders may be paid by check or bank transfer.

If you'd like to pay by PO, please contact us.

Orders within ground Canada are shipped via Kindersley Transport Ltd (KTL) or via LTL Ground freight only. 

Orders processed through this website ship to Canada Ground customers located in the 10 Provinces. We cannot ship to Territories and are unable to provide airway bills to freight forwarders.

Urban Restoration Group CA Ltd. reserves the right to change shipping methods as appropriate depending on the freight load and destination.

Unfortunately, it’s not usually possible. Contact us for further details.

Please reach out to sales@graffitiremovalinc.ca to inquire about any shipping corrections. Shipping correction(s) may incur an $18 charge. LTL shipping correction(s) will be charged according to carrier.

If you decide to cancel your order after the payment has been made, but before shipping, you will be not be charged a cancellation fee. Cancellation of an order after it has been shipped will likely incur freight charges and a 10% restocking fee.

If you believe you were missing items from your order, contact must be made within 10 calendar days of receiving your order to be eligible for exchange or refund so we may investigate.

For KTL Tracking follow this link.

For Day & Ross Tracking follow this link.

Contact Us for further help.

Sure! We will try to make every effort to ensure you have the best possible products for your job every time. If you feel you need to exchange products or return them for a refund please contact us to discuss the best solution.