Shipping & Terms

How long does shipping take?

Please see KTL GROUND shipping transit times/day(s) below. If shipping is via LCL on a pallet we will send you a separate email with your order confirmation and tracking details.


Origin Winnipeg Warehouse

Your locationDays to destination
Brandon, MB1
Calgary, AB2
Edmonton, AB2
Estevan, SK2
Halifax, NS4
Kamloops, BC3
Kelowna, BC3
Kindersley, SK2
Lethbridge, AB3
Lloydminster, AB2
Medicine Hat, AB3
Moncton, NB4
Montreal, PQ3
North Battleford, SK2
Prince Albert, SK2
Red Deer, AB3
Regina, SK1
Saskatoon, SK1
Swift Current, SK2
Toronto, ON2
Vancouver, BC3
Weyburn, BC2
Winnipeg, MB 
Yorkton, SK2


How do you calculate my shipping charge?

Your shipment is our number one priority!


  • All Orders received before 1pm CT are processed same day. 
  • All Orders under 200 pounds ship ground via Kindersley Transport Ltd (KTL). Orders above 200 pounds may be shipped via LTL carrier.
  • Consolidated Shipping Charges for Orders are calculated as follows:

Order Amount

Shipping Incurred

C$0- $100








C$501– $600




  • ‘Free Shipping’ Items excluded from all Shipping Charges.
  • If some of your items qualify for Free Shipping but others do not, Shipping Charges will be calculated on the total order value less the Items which qualify for Free Shipping. 
  • Shipping of Dangerous Goods will incur additional C$20 charge per Dangerous Goods (DG) item. Our policy is to limit the quantity of Dangerous Goods shipping charge to 6 per order.

We reserve the right to use a variety of carriers to deliver product and will contact you to confirm the best shipping method available when your order is processed.

  • Exact Freight Method and estimated delivery date will be confirmed via email.
  • International Orders: Purchase through your local distributor or contact
  • This shipping policy is for internet orders processed through this website and applies to Canada Ground customers located in the 10 Provinces. We cannot ship to Territories and are unable to provide airway bills to freight forwarders.

Please call us at 888-747-9247 or email to ask any questions.

When will you ship my order?

Our working hours are Monday to Friday 8:30am – 4:30pm. All orders will be shipped within 24 hours.

Orders submitted before 12 pm CDT will generally be shipped the same day.

Can you ship to my country?

Our online shipping rates apply only to Ground Canada locations only. If you are located in the USA please visit  We can obtain great shipping terms for other locations however we need to quote you in advance,  please contact us at  For any other countries and territories please go to find your local distributor.

What is my tracking number?

Your tracking number will be emailed to you within 24 hours after the order has been processed . If you haven't received your tracking number, please check your "junk folder" to see if your spam protection has trashed the message. 

If your tracking number is not in your junk mail folder you can contact us to receive it.

Where can I track my package?

For KTL Tracking follow this link.

For Day & Ross Trackingfollow this link.

Please keep in mind tracking information for your package may not be visible during the first 24 hours of transit.

Is there a minimum order?

No, there is no minimum order, however our minimum shipping charge is C$25. The reason for this is that we incur a minimum shipping and handling fee by our freight providers.

Why am I being charged a Dangerous Goods (DG) Fee?

Shipping of Dangerous Goods will incur an additional C$20 charge per Dangerous Goods (DG) item. Our policy is to limit the quantity of Dangerous Goods to a maximum of 6 (C$120) per order.

The following Products incur a Dangerous Goods (DG) Fee:

  • MuralShield 1 Gal, 5 Gal Pails, and MuralShield bundles
  • Bare Brick Stone & Masonry Remover 5 Gallon Pails
  • Sensitive Surface Graffiti Remover 5 Gallon pails
  • Heritage Graffiti Remover 5 Gallon Pails
  • World's Best Detergent 5 Gallon Pails
  • Feltpen Fadeout 5 Gallon Pails
  • Transgel 5 Gallon Pails

Why am I being charged an LTL Shipping Surcharge?

Equipment such as hot and cold pressure washers incorporate engines containing oil and need to ship upright on a pallet.

Some items are crated onto the pallet prior to shipping as an added precaution.

The following Products incur a C$175 LTL Pallet Shipping Surcharge:

  • EcoBlaster, Portable Pressure Washer | Item#: A1100
  • EcoBlaster Starter Pack | Item #: WB0230
  • Mi-T-M Hot Water Pressure Washers | Item #: A1010, A0091, A0092

Please note: LTL Shipping requires a direct signature at delivery.

What kind of payment do you accept?

We accept payment via Visa, Mastercard, American Express, Discovery and Paypal.Purchase orders may be paid by check or bank transfer.

If you'd like to pay by PO, please contact us.

How do you ship your products?

Orders within ground Canada are shipped via Kindersley Transport Ltd (KTL) or via LTL Ground freight only. 

Orders processed through this website ship to Canada Ground customers located in the 10 Provinces. We cannot ship to Territories and are unable to provide airway bills to freight forwarders.

Urban Restoration Group CA Ltd. reserves the right to change shipping methods as appropriate depending on the freight load and destination.

Can you deliver to a PO Box?

Unfortunately, it’s not usually possible. Contact us for further details.

Shipping Correction and Changes

Please reach out to to inquire about any shipping corrections. Shipping correction(s) may incur an $18 charge. LTL shipping correction(s) will be charged according to carrier.

Cancel an order

If you decide to cancel your order after the payment has been made, but before shipping, you will be not be charged a cancellation fee. Cancellation of an order after it has been shipped will likely incur freight charges and a 10% restocking fee.

Missing items?

If you believe you were missing items from your order, contact must be made within 10 calendar days of receiving your order to be eligible for exchange or refund so we may investigate.

My package is late, what to do?

Can I return an item for exchange or refund?

Sure! We will try to make every effort to ensure you have the best possible products for your job every time. If you feel you need to exchange products or return them for a refund please contact us to discuss the best solution.

Still can't find the answer you're looking for?

Contact Support

Need service or support? 

Start your request online here.

Or call us at 1(204) 793-3071 

Browse Our Other Resources

Visit our Expert Advice page. 

Visit our Demo Gallery.

Download our Catalog here.

Request TDS/SDS Forms

Find Technical Data Sheets (TDS) for each of our products in their products details page. 

If you'd like to request Safety Data Sheets (SDS), please start your request online here.